Koko

Introduction 3

• What is KOKO?
• What is the difference between KOKO and credit card instalments?
• What are the benefits of using Koko?

Spending Limit Related 6

• What is the highest spending limit I can go for?
• What is the difference between total spending limit and spend up to limit?
• How to increase my spending limit?
• I don't have any pending payments. Why has my spending limit decreased?
• Why has my spending limit decreased or zero?

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Refunds Related 6

• How will I receive my full refund?
• What if I want to return part of my order?
• What happens to my payments when I refund an order?
• How can I initiate a refund for my purchase?
• How long does it take to process a refund?

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Get To Know About Koko 4

• How do I sign up for Koko?
• How do I contact Koko
• Is the app available in different languages?
• How do I create a Koko account

Payments /Transaction Related 15

• What happens when I can’t pay on time?
• If the automatic payment fails?
• How do I reschedule an installment payment?
• How many times can I reschedule my payment?
• What happens when the saved card expires and I have an upcoming payment?

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Log In / Account Access Related 5

• I am not receiving any SMS
• I got an SMS for verification but when I type it in it does not work?
• How do I download the App?
• What should I do if my account has been disabled
• How do I reset my Password?

Account Related 4

• How do I turn on Notifications?
• Why am I unable to purchase via Koko?
• Where can I view the Terms and Conditions?
• How do I close my account?

Koko as a payment option on Daraz 30

• Can I add a card or bank account from any bank to Koko?
• Can I change my order details?
• Can I deactivate my account?
• Can I pay my installments with different cards?
• Can I pay my installments early if I want to?

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Daraz PayLater By Koko 20

• What is Daraz PayLater by Koko and how does It work?
• Where can I register with Daraz PayLater by Koko?
• How can I register for a Daraz PayLater by Koko?
• How can I Login if I am an existing Daraz PayLater or Koko user?
• How many accounts could be created under the same mobile number and the same email address on Daraz PayLater?

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Merchant Account Related 7

• Why is my Koko merchant account locked?
• How do I create a Branch ID?
• How do I create branches, cashiers, and finance accounts?
• How do I do an online transaction?
• How do I do an in-store transaction?

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Merchant Contact Details 3

• How do I contact Koko Merchant Support?
• How do I reach Koko's technical support?
• When is Koko's merchant support team available?

Customer Defaults Related 3

• What is DPD with Koko?
• What are the DPD thresholds?
• How do I mitigate defaults?

Merchant General Queries 7

• How can I register myself as a merchant on Koko?
• What's the Koko commission fee?
• How long till I get verified on Koko as a merchant?
• My journey at Koko
• What branding will Koko provide me?

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Merchant Portal Related 5

• What is the Koko Merchant Portal?
• How do I access the Merchant Portal?
• What devices can I use to access the Koko Merchant Portal?
• How do I reset my Merchant Portal password?
• How do I change the language in the Merchant Portal?

Merchant Payments Related 3

• When and how will Koko settle my payments?
• Why did the customer's 1st installment payment fail?
• I haven't received my payment yet; what should I do?

Merchant Refund Related 4

• How do I initiate a refund?
• How long does a refund take to process?
• How do I track refunds?
• Can I do a partial refund for customers?

Standard Customer Handling Process 4

• Payments
• Standard Customer Handling Process
• Refunds
• Account Related Queries

Samanya Thorathuru 8

• Koko samaga Merchant kenek lesa Register vanne keseda?
• Koko aya karana gasthu monowada?
• Merchant lesa Koko samaga katayuthu kireemata kopamana kalayak gathaweida ?
• Koko samaga mage athdakeema
• Koko wisin labadena brandings monowada?

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Refund Sambandawa 4

• Refund process eka initiate karanne keseda?
• Refund kriyavaliyata kopamana kalayak gathaweida?
• Refund kriyavaliya nireekshanaya karanne keseda?
• Alevikaruwan sadaha partial refund kala hakida?

Contact Karaganeem Sambandawa 2

• Koko Merchant Support sambanda kara ganne keseda?
• Koko technical sahaya laba ganne keseda ?

Geveem Sambandawa 3

• Koko geweem piyawanne keseda saha kawadada?
• Paribhogikayage palamu warikaya fail wimakadi salaka baliya yuthu karunu
• Payments nolabeem sambandhayen

Merchant Portal eka Sambandhawa 5

• Koko merchant portal yanu kumakda?
• Merchant portal pivisenne keseda?
• Merchant portal piwisimata bhawitha kala yuthu upanga kumakda?
• Merchant Portal password eka reset kala yuththe keseda?
• Merchant portal hi sadahan bhashawa wenas kala yuththe keseda?

Paribogika pahara hareem Sambandhawa 3

• DPD yanu kumakda?
• DPD levels monowada ?
• G​ewiya yuthu anupatha (Defaults) awama kala yuththe keseda?

Koko Giṇuma Sambandhawa 8

• Koko ginuma lock wimata hethun pahatha paridhiya.
• Branch ID eka create karaganne keseda?
• Customer ID nirmanaya karanne kesedha?
• Online ganudhenuwak kala yuththe kesedha?
• Weladasela thula ganudenu karanne keseda?

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