Koko

Merchant Account Related 7

• Why is my Koko merchant account locked?
• How do I create a Branch ID?
• How do I create branches, cashiers, and finance accounts?
• How do I do an online transaction?
• How do I do an in-store transaction?

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Merchant Contact Details 3

• How do I contact Koko Merchant Support?
• How do I reach Koko's technical support?
• When is Koko's merchant support team available?

Customer Defaults Related 3

• What is DPD with Koko?
• What are the DPD thresholds?
• How do I mitigate defaults?

Merchant General Queries 7

• How can I register myself as a merchant on Koko?
• What's the Koko commission fee?
• How long till I get verified on Koko as a merchant?
• My journey at Koko
• What branding will Koko provide me?

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Merchant Portal Related 5

• What is the Koko Merchant Portal?
• How do I access the Merchant Portal?
• What devices can I use to access the Koko Merchant Portal?
• How do I reset my Merchant Portal password?
• How do I change the language in the Merchant Portal?

Merchant Payments Related 3

• When and how will Koko settle my payments?
• Why did the customer's 1st installment payment fail?
• I haven't received my payment yet; what should I do?

Merchant Refund Related 4

• How do I initiate a refund?
• How long does a refund take to process?
• How do I track refunds?
• Can I do a partial refund for customers?