Koko

After the merchant initiates a refund, we'll take care of processing the refund amount back to the card or bank account you originally used for payme...

Returns are always subject to the policies of the specific merchant. You can typically find these policies on their website or by contacting them directly. ...

In general, refunds are applied to start with the most recent payment and to move backward.

Refunds must be initiated through the relevant merchant. Once the merchant approves and processes the refund, it will follow the standard refund process...

For product-related refunds, users must first initiate the request through the merchant. Once the merchant approves and processes the refund, the amount wil...

Refund Process Once the merchant has initiated the refund for an order via the Koko Merchant Operator Portal, Koko will process the refund for the paid a...