Koko

After the merchant initiates a refund, we'll take care of processing the refund amount back to the card or bank account you originally used for payme...

Returns are always subject to the policies of the specific merchant. You can typically find these policies on their website or by contacting them directly. ...

In general, refunds are applied to start with the most recent payment and to move backward.

Any refund has to be initiated through the relevant merchants  The refund will be processed instantly from the date the refund has been initiated It may ...

A refund will be processed within 5-7 working days from the requested date. Turnaround time for refund might vary according to the financial institution.

Refund Process Once the merchant has initiated the refund for an order via the Koko Merchant Operator Portal, Koko will process the refund for the paid a...