Koko

Customers will contact merchants directly for refund or return requests. If the merchant opts to refund the payment, they can easily navigate to the "S...

Refunds initiated through Koko are typically processed within 3 to 7 bank working days, although processing times may vary depending on the customer's b...

Merchants can efficiently track all refunded orders within the "Refunds" column, conveniently located inside the "Orders" tab in the Kok...

As of now, Koko does not support partial refunds. Merchants can proceed with full refunds for qualifying cases.