For product-related refunds, users must first initiate the request through the merchant. Once the merchant approves and processes the refund, the amount will be returned based on the bank’s processing time
The order will follow the standard refund process and will be reflected in the Refunds section under the Purchases tab.
After the refund is processed, the amount will be credited to the relevant bank account within the following timeframes:
- Commercial Bank: 2–3 banking days
- Other Private Banks: 5–7 banking days
- Government Banks: 14–20 banking days
Please note that timelines may vary depending on the financial institution.