Koko

Spending Limit Related 6

• What is the highest spending limit I can go for?
• What is the difference between total spending limit and spend up to limit?
• How to increase my spending limit?
• I don't have any pending payments. Why has my spending limit decreased?
• Why has my spending limit decreased or zero?

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Refunds Related 6

• How will I receive my full refund?
• What if I want to return part of my order?
• What happens to my payments when I refund an order?
• How can I initiate a refund for my purchase?
• How long does it take to process a refund?

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Get To Know About Koko 4

• How do I sign up for Koko?
• How do I contact Koko
• Is the app available in different languages?
• How do I create a Koko account

Payments /Transaction Related 15

• What happens when I can’t pay on time?
• If the automatic payment fails?
• How do I reschedule an installment payment?
• How many times can I reschedule my payment?
• What happens when the saved card expires and I have an upcoming payment?

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Log In / Account Access Related 5

• I am not receiving any SMS
• I got an SMS for verification but when I type it in it does not work?
• How do I download the App?
• What should I do if my account has been disabled
• How do I reset my Password?

Account Related 4

• How do I turn on Notifications?
• Why am I unable to purchase via Koko?
• Where can I view the Terms and Conditions?
• How do I close my account?

Koko as a payment option on Daraz 30

• Can I add a card or bank account from any bank to Koko?
• Can I change my order details?
• Can I deactivate my account?
• Can I pay my installments with different cards?
• Can I pay my installments early if I want to?

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Daraz PayLater By Koko 20

• What is Daraz PayLater by Koko and how does It work?
• Where can I register with Daraz PayLater by Koko?
• How can I register for a Daraz PayLater by Koko?
• How can I Login if I am an existing Daraz PayLater or Koko user?
• How many accounts could be created under the same mobile number and the same email address on Daraz PayLater?

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