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Log In / Account Access Related

I am not receiving any SMS
So you are trying to shop / login and are waiting for an SMS code that never comes!  So frustrating. You can restart your phone or contact us and we will he...
Tue, 22 Jun, 2021 at 10:29 AM
I got an SMS for verification but when I type it in it does not work?
Keep in mind to set the koko app up to date .OTP is valid for 3-5 minutes and the payment links will be valid only for 24 hours. If this happens, the best a...
Mon, 23 Oct, 2023 at 4:22 PM
How do I download the App?
The Koko App is available for download on the Apple App Store and Google Play Store. https://play.google.com/store/apps/details?id=com.sl.koko.bnpl https:...
Mon, 23 Oct, 2023 at 4:22 PM
What should I do if my account has been disabled
Try resetting your password via “Forgot your Password” at login, and then follow the prompts.
Tue, 22 Jun, 2021 at 10:29 AM
How do I reset my Password?
If you need to reset your password, you can do this via your App.
Fri, 9 Jul, 2021 at 5:22 PM