•  Please select the order you want to refund and click on the "Return/Refund" button.

  •  Fill in the Return Form by Daraz

  •  Select the Return Shipment Type

  •  Select the Refund Method-> "CREDITPAY_KOKOLK"

  •  After Daraz evaluates your return/cancellation, and status becomes "Refunded", it takes  5-7 business days for the returned funds to reflect on your bank or card statement.

  • To check on this progress, please log into your Daraz Account and go to “My Returns” or “My Cancellations” found in your Account menu. When your refund has been issued, you will receive an email and SMS from Daraz) 

  • Koko purchases will follow the standard Daraz returns and refunds policy (14 days refund period from date of delivery)

  • If Daraz rejects your Return/Refund request the refund will not be initiated from Koko