- Koko will follow the return and refund policy of Daraz (14 days refund period from date of delivery)
- Please select the order you want to refund and click on the “Return/Refund” button.
- Fill in the Return Form by Daraz
- Select the Return Shipment Type
- Select the Refund Method -> “CREDITPAY_KOKOLK” (shown on screenshot below)
- After Daraz evaluates your return/cancellation, and status becomes “Refunded”, it takes 5 - 7 business days for the returned funds to reflect on your bank or card statement. ( To check on this progress, please log into your Daraz Account and go to My Returns or My Cancellations found in your Account menu. When your refund has been issued, you will receive an email and SMS from Daraz)
- If Daraz rejects your Return/Refund request, you will not receive the funds back from Koko either
How do Returns & Refunds work when i purchase on Daraz through KOKO? Print
Modified on: Wed, 8 Mar, 2023 at 12:22 PM
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